What is the difference in communication between a regular employee and a leader? Leaders are aware of their blind spots, able to deliver tough messages concisely and build a positive rapport with their employees.
Be Aware of your Blind Spots
As you get into higher up leadership roles, the more you will see and the more you won’t see at the same time. It is inevitable for leaders to develop blind spots to certain issues within their company. Leaders don’t intentionally become out of touch with the rest of their team, but sometimes it does happen. The best way to prevent blind spots is to be aware of them. Understand that the more you move up in a company, the larger the probability is that you will develop blind spots. Once you are aware, you can actively keep an eye on things you may have been missing.
Don’t Sandwich your Messaging
Often times, people will deliver bad news, whether that be a poor performance review or a simple critique of work, in a sandwich. Bosses will start off by providing their employee with positive feedback, then deliver the negative information and finish off with another piece of positive feedback. Avoid doing this if you want to be effective in your communication. This creates mixed messages and confused employees. Instead of delivering harsh news in a sandwich, be precise with your words and deliver it straight forward. In the end, employees will appreciate a leader who is direct and concise.
Build Good Rapport
You’re more likely to receive honest feedback and ensure solid communication if people feel comfortable and safe communicating with you. How do you go about building this rapport? It’s simple. Build relationships with people by asking about their day, their life and their work. Show them that you too are a human being as well as showing them that you care about their lives. This will go a long way with your employees.
A leader cannot succeed if they cannot communicate effectively. How can they do about doing so? By being aware of blind spots, delivering direct messages and building good rapport with their employees, leaders can be confident in their communication abilities.